On-Site Printer Solutions for Businesses

Companies, sole traders, professional practices, shops, salons, clinics, schools, non-profits and other organisations that use printers for their work. Edward Printer Solutions provides printer solutions to businesses only. We do not provide services to households or for personal use.

No. Edward Printer Solutions provides printer solutions to businesses only. We do not provide services to households or for personal use. Printer problem at home? Please contact your printer's manufacturer.

An on-site visit is $119 per visit. It includes travel anywhere within 65 miles of St. Anne, IL (no trip, mileage or zone fee), diagnosis at your business, and the first 60 minutes of labor on one printer or several. Unused included time is not refunded or carried over. Extra time after the first hour is $25 per 15 minutes, only if you approve it. Parts are priced on a written quote and fitted only with your approval; if a part has to be ordered, there is no second visit fee to come back and fit it, and fitting time is $25 per 15 minutes, shown on your quote. Written quotes are binding: you never pay more for parts or extra time than the written price you approved. Sales tax on parts is added where it applies, itemized on your quote. If the same fault comes back within 30 days of an on-site repair, the return visit and labor are free (parts only under the part maker's or supplier's warranty). Visits are on weekdays (Monday–Friday, 9 am–6 pm Central), with no after-hours, weekend or rush fees. Cancel at least 2 hours before the booked arrival time and there is no charge; a later cancellation, or no access to the printer when we arrive, costs the $119 visit fee. The visit fee is earned once the technician arrives and begins diagnosis; it is not refunded if you decline the quoted repair or the printer can't be repaired at a reasonable cost. Nothing is charged on this website: payment for the visit, and any approved extra time or parts, is due when the visit is complete. We confirm the payment methods we accept when we book your visit.

We visit businesses in Illinois and Indiana within 65 miles of St. Anne, Illinois in a straight line (driving distance can be longer), including Kankakee, Bourbonnais, Bradley, Manteno, Momence, Peotone, Monee, Crete, Frankfort, Tinley Park, Orland Park, Joliet, New Lenox, Chicago Heights, Homewood, Crown Point, Merrillville and Schererville. Not sure your business is within 65 miles? Email us your business address before booking and we will check it. We also confirm every address before scheduling. We come to your business. No walk-in visits at our address.

No. For errors and questions that don't need a visit, request our free step-by-step guide by email. For everything else, a technician comes to your business.

Yes. Email us with the reference from your confirmation. Cancel at least 2 hours before the booked arrival time: no charge. Later cancellation, or no access to the printer when we arrive: $119 visit fee. See our Cancellation Policy and Refund Policy.

The technician gives you a written quote, and parts are fitted only with your approval. Sales tax on parts is added where it applies, itemized on your quote. If a part has to be ordered, there is no second visit fee to come back and fit it; fitting time is $25 per 15 minutes, shown on your quote. Written quotes are binding: you never pay more for parts or extra time than the written price you approved.

Nothing is charged on this website. Payment for the visit, and any approved extra time or parts, is due when the visit is complete. We confirm the payment methods we accept when we book your visit.

If the same fault comes back within 30 days of an on-site repair, the return visit and labor are free. Parts are covered only under the part maker's or supplier's warranty.

Yes, for business customers. Tell us your printer and problem, and we prepare a step-by-step PDF guide and email it to your business. You are never asked to pay for it. Free guides are available to businesses in the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. If the guide doesn't arrive, check your spam or promotions folder, then email us.

No. We never ask for account passwords, banking details or government ID. Where a printer, computer or network device needs a Wi-Fi password or a sign-in, a member of your staff enters it. A technician works on printers at your business only with your permission and does not install software on your computers without explaining what it is.

No. Edward Printer Solutions is an independent company and is not affiliated with or endorsed by any printer manufacturer. For warranty service, recalls or manufacturer downloads, contact your printer's manufacturer directly. See our Independent Disclaimer.

Most office inkjet, laser and multifunction printers and scanners used by businesses, from HP, Canon, Epson, Brother, Lexmark and other brands, and the office computers, Macs, Chromebooks and staff phones and tablets your team prints from.

Check your warranty first, because the manufacturer often fixes printers free of charge during the warranty period. Damage caused by opening the printer or changing its firmware may not be covered by the warranty.

Monday to Friday, 9:00 am to 6:00 pm Central Time. On-site visits are booked in these hours, and requests sent outside them are handled when we are next open.